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Terms of Service

Last updated: October 24, 2026

These Terms of Service ("Terms") govern your access to and use of Koobu ("Service"), a field operations management platform provided by Modulus Software, LLC ("Company," "we," "us," or "our"), a Florida limited liability company. By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Definitions

  • "Service" means the Koobu web application, APIs, and related services provided by Modulus Software, LLC.
  • "Organization" means the business entity that creates an account and subscribes to the Service.
  • "User" means any individual authorized by an Organization to access the Service, including owners, managers, and employees.
  • "Customer Data" means all data submitted to or generated within the Service by an Organization or its Users.

2. Account Registration

To use the Service, you must create an account and provide accurate, complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorized use of your account.

Organization owners are responsible for managing User access, including inviting team members, assigning roles, and revoking access when appropriate.

3. Subscription and Billing

The Service is offered on a subscription basis with tiered pricing plans. Subscription fees are billed in advance on a monthly basis through our payment processor, Stripe. By subscribing, you authorize us to charge your designated payment method for recurring fees.

You acknowledge that:

  • Prices may change with 30 days' prior notice.
  • Add-on features (such as Inventory Manager) may be purchased separately and are subject to their own pricing.
  • Free trials, if offered, automatically convert to paid subscriptions unless cancelled before the trial period ends.
  • Refunds are provided at our sole discretion.

4. Permitted Use

You may use the Service solely for lawful business operations. You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws.
  • Attempt to gain unauthorized access to the Service, other accounts, or related systems.
  • Reverse engineer, decompile, or disassemble any part of the Service.
  • Use automated scripts, bots, or scrapers to access the Service without our prior written consent.
  • Resell, sublicense, or redistribute the Service to third parties.
  • Upload or transmit malicious code, viruses, or harmful content.

5. Intellectual Property

The Service, including all software, designs, text, graphics, and other content, is owned by Modulus Software, LLC and protected by intellectual property laws. Your subscription grants you a limited, non-exclusive, non-transferable license to use the Service for the duration of your subscription.

You retain ownership of all Customer Data. By using the Service, you grant us a limited license to use Customer Data solely to provide and improve the Service.

6. Third-Party Integrations

The Service integrates with third-party services, including but not limited to:

  • Google Maps Platform — for mapping, geocoding, and route optimization.
  • Twilio / SendGrid — for SMS and email communications.
  • Stripe — for payment processing and subscription management.

Your use of third-party integrations is subject to those providers' respective terms of service and privacy policies. We are not responsible for the availability, accuracy, or conduct of third-party services.

7. SMS and Text Messaging

The Service includes the ability for Organizations to send transactional SMS text messages to their customers via Twilio. By using the SMS features of the Service, you agree to the following:

7.1 Consent

Organizations are responsible for obtaining proper consent from their customers before sending text messages through the Service. By adding a customer's phone number and initiating text messages, the Organization represents that it has obtained the customer's consent to receive such messages.

7.2 Message Types and Frequency

Messages sent through the Service are limited to transactional notifications related to service appointments, including confirmations, reminders, completion notices, rescheduling alerts, and payment reminders. Message frequency varies based on the customer's service schedule.

7.3 Opt-Out

Recipients may opt out of text messages at any time by replying STOP. Organizations must honor all opt-out requests. For help, recipients may reply HELP to any message.

7.4 Costs

Message and data rates may apply. Standard messaging fees from your mobile carrier may apply. Koobu does not charge recipients for text messages.

7.5 Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages. Message availability and delivery are subject to your mobile carrier's network.

7.6 Koobu Security Code Texts

Separately from Organization messages, Koobu itself texts one-time security codes to employees of Organizations, from (321) 655-2341. A code is sent only when it is asked for: when the employee taps Text me a setup code on their company's shared device, or when an administrator taps Add & Text Setup Code with the employee's agreement. Koobu also sends one security notice when the phone number used for these codes changes. Message frequency: one text per request. Message and data rates may apply. Reply STOP to stop and HELP for help. These texts are never marketing. We do not sell or share mobile numbers or text messaging consent with third parties or affiliates for marketing or promotional purposes. Details: Security Code Texts.

8. Data Handling

We take reasonable measures to protect Customer Data. Our data handling practices are described in our Privacy Policy, which is incorporated into these Terms by reference.

You are responsible for ensuring that your use of the Service complies with all applicable data protection laws, including obtaining any necessary consents from your customers before collecting or processing their personal information through the Service.

9. Service Availability

We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to provide advance notice of scheduled maintenance.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MODULUS SOFTWARE, LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, REVENUE, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS RELATED TO THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE ERROR-FREE, SECURE, OR UNINTERRUPTED.

12. Indemnification

You agree to indemnify, defend, and hold harmless Modulus Software, LLC, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Service, violation of these Terms, or infringement of any third-party rights.

13. Termination

You may cancel your subscription at any time through the Service or by contacting us. We may suspend or terminate your access to the Service at any time for violation of these Terms, with or without notice.

Upon termination, your right to use the Service ceases immediately. We will retain Customer Data for a reasonable period to allow for data export, after which it may be deleted in accordance with our data retention practices.

14. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be resolved exclusively in the state or federal courts located in the State of Florida.

15. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on the Service and updating the "Last updated" date. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Modulus Software, LLC regarding the Service and supersede all prior agreements and understandings.

18. Contact Us

If you have questions about these Terms, please contact us at:

Modulus Software, LLC
Email: [email protected]